Artemis After Sales Portal
A rtemis faced the challenge of managing after-sales communication with customers across multiple channels. This manual approach was inefficient, time-consuming, and prone to errors. It also made it difficult for customers to track the status of their support tickets, defects, and warranty claims.
To address these challenges, Cranmore will develop a central space to facilitate and manage all after-sales communication powered by Microsoft Dynamics 365 CRM, and a portal facing the client with the following features:
- Intuitive and professional user interface: Customers can easily manage their fleet and online after-sales services through a modern and user-friendly interface.
- Backend management system: The backend management system enables Artemis to efficiently manage support tickets, defects, and warranty claims.
- Integration with existing systems: The solution is integrated with Artemis’ existing systems, ensuring seamless data flow and efficient case management.
Solution / Benefits
- Improved customer experience: The central space provides a single point of contact for customers to manage all their after-sales needs. This streamlined approach has improved customer satisfaction and reduced the time it takes to resolve issues.
- Increased efficiency: The backend management system automates manual tasks and streamlines workflows, freeing up Artemis’ support team to focus on more complex cases.
- Enhanced visibility and control: Artemis now has real-time visibility into all after-sales cases, enabling them to identify trends and areas for improvement. This has helped Artemis to optimize their support processes and deliver better service to customers.