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Published:
December 12, 2023
Category:
Design / Ideas
Client:
Artemis Technologies

Challenge

A rtemis faced the challenge of managing after-sales communication with customers across multiple channels. This manual approach was inefficient, time-consuming, and prone to errors. It also made it difficult for customers to track the status of their support tickets, defects, and warranty claims.

 

Approach

To address these challenges, Cranmore will develop a central space to facilitate and manage all after-sales communication powered by Microsoft Dynamics 365 CRM, and a portal facing the client with the following features:

  • Intuitive and professional user interface: Customers can easily manage their fleet and online after-sales services through a modern and user-friendly interface.
  • Backend management system: The backend management system enables Artemis to efficiently manage support tickets, defects, and warranty claims.
  • Integration with existing systems: The solution is integrated with Artemis’ existing systems, ensuring seamless data flow and efficient case management.

Solution / Benefits

  • Improved customer experience: The central space provides a single point of contact for customers to manage all their after-sales needs. This streamlined approach has improved customer satisfaction and reduced the time it takes to resolve issues.
  • Increased efficiency: The backend management system automates manual tasks and streamlines workflows, freeing up Artemis’ support team to focus on more complex cases.
  • Enhanced visibility and control: Artemis now has real-time visibility into all after-sales cases, enabling them to identify trends and areas for improvement. This has helped Artemis to optimize their support processes and deliver better service to customers.