Specialisms
DELIVERING SUCCESS FOR TRANSPORT
Cranmore is helping transport providers across the UK achieve revenue growth, operational efficiency, and improved customer and staff experiences.
Learn how our award-winning work helps rail providers achieve software success, bringing a complete understanding of both compliance requirements and the complexities of logistics management.
With demonstrable experience in delivering transformative solutions within UK transport, Cranmore guarantees to provide lasting positive change for your organisation.
Speak to Cranmore today to arrange a demo or find out more about our work with UK transport.
CRANMORE'S IMPACT IN NUMBERS
Cranmore has helped UK transport clients achieve startling ROI, from increased ancillary revenues and NPS scores, to reductions in cost to serve and even cancellations.
Our transport experience
Front-line apps
Cranmore’s field-ready frontline apps provide long-term resilience and performance while driving efficiency. With bespoke functionality for how your organisation works, we integrate seamlessly with your systems and third-party providers.
Each app undergoes detailed user testing, optimised for rapid adoption by considering the needs, work patterns, and priorities of staff.
Case Study:
Frontline ‘book on & book off’ apps
These apps provide staff (including hosts and caterers) with the ability to remotely log when they arrive and leave their shifts.
A key advantage is aligning payroll with shift patterns. It ensures both overtime and lateness is accurately monitored. The app saves countless hours of composing, sending, and reading attendance emails by staff. And it removes the opportunity for fraudulent claims.
- Visibility over attendance and lateness
- Payroll automatically and accurately aligned with true attendance
- Support for various leave types (e.g. training days)
- Streamlined overtime logging without complex email trails
- App prepopulates with key information (e.g. train delays)
- Bespoke API integration with Tracsis and other systems
- In-app visibility over reservations: numbers alighting / boarding first class or standard (for example) to predict required staffing, catering etc.
- In-app instant calls to other staff and managers
- Compatible with both iOS and Android devices
Management apps for transport
Cranmore’s transport management apps are in operation throughout the UK, providing key insights for managers.
Integrating with frontline apps, they provide oversight of ‘booking on / booking off’ patterns.
With access controls and dashboards, managers have full oversight, improving planning, resource allocation, efficiency, and customer experiences.
AWARD WINNING SUCCESS
In 2025, Cranmore secured won Mobile App of the Year for its work with London North Eastern Rail (LNER) delivering the Navigator App,.
This award-winning solution helps their 3,400 staff manage complex shift patterns, payroll, and overtime.
Cranmore continues to work on further deployment phases with LNER, as it continues to drive industry-leading success for the organisation, its colleagues, and customers, returning remarkable ROI in the process.
Back office portals
These tailored portals deliver complete visibility for back-office teams.
Roster Clerk Portals offer specific functionality for transport providers and integrate seamlessly with field apps.
Data populated by the apps can be displayed on customisable dashboards, giving back-office staff total visibility over operations.
Field-apps can automatically generate payroll reports and update the portal, eliminating unnecessary admin tasks. Simultaneously, errors are reduced and new analytics capabilities are unlocked.
Payroll staff, meanwhile, gain oversight and control capabilities, such as to accept or reject entries and query anomalies.
- Custom dashboards
- Entry validation tools
- Anomaly querying
- Oversight tools for payroll teams
Colleague-facing apps
UK transport is also using Cranmore’s advanced colleague-facing apps to improve customer experiences.
These apps empower staff with real time insights on disruption, pricing and more, ensuring every team member is an expert.
Hugely popular with staff and customers, these apps offer a wealth of functionality, instantly driving customer satisfaction improvements, delivering NPS improvements, and rallying staff morale.
- Live departure and arrival times
- Eliminating stressful customer interactions caused by information paucity.
- ‘Best route’ generation, including transfers and costs, empowering staff with up-to-date knowledge to advise customers accurately
- Updates on delays and cancellations, along with a reason for the disruption, ensuring staff present as professional and informed
- Station specific updates, such as issues with accessibility equipment (e.g. lift out of order, or ongoing incident)
- In-app chat bot for staff to make live enquiries on customer’s behalf
UK transport is also using Cranmore’s advanced colleague-facing apps to improve customer experiences.
These apps empower staff with real time insights on disruption, pricing and more, ensuring every team member is an expert.
Hugely popular with staff and customers, these apps offer a wealth of functionality, instantly driving customer satisfaction improvements, delivering NPS improvements, and rallying staff morale.
- Live departure and arrival times
- Eliminating stressful customer interactions caused by information paucity.
- ‘Best route’ generation, including transfers and costs, empowering staff with up-to-date knowledge to advise customers accurately
- Updates on delays and cancellations, along with a reason for the disruption, ensuring staff present as professional and informed
- Station specific updates, such as issues with accessibility equipment (e.g. lift out of order, or ongoing incident)
- In-app chat bot for staff to make live enquiries on customer’s behalf
Data solutions for transport
Cranmore builds powerful back-office systems for operational insight and agility, with bespoke integrations and functionality.
- App modernisation
- Cloud storage solutions
- Machine learning digital twins
- Case management systems
- CRM systems
- Powerful custom software
Cranmore builds powerful back-office systems for operational insight and agility, with bespoke integrations and functionality.
- App modernisation
- Cloud storage solutions
- Digital identity systems
- Case management systems
- CRM systems
- Powerful custom software
Digital twins for transport
Organisations dealing with complex logistics, such as transport providers, are increasingly seeking digital twin technologies.
Providing a virtual representation of your resources, the technology offers unprecedented insights and efficiency opportunities.
Cranmore’s digital twin systems are equipped with machine learning capabilities delivering forecasting capabilities.
Not only will you have a complete view of your resources now, but minutes from now, hours from now – even days or weeks ahead.
You now have complete visibility from a previously impossible vantage point. You can precisely predict resourcing issues, resolve problems before they occur, and make data-driven decisions.
- Machine learning capabilities
- Customisable dashboards
- Data security
- Accurate forecasting capabilities
- Transformed resource management
- Constantly learning and improving as data grows
Organisations dealing with complex logistics, such as transport providers, are increasingly seeking digital twin technologies.
Providing a virtual representation of your resources, the technology offers unprecedented insights and efficiency opportunities.
Cranmore’s digital twin systems are equipped with machine learning capabilities delivering forecasting capabilities.
Not only will you have a complete view of your resources now, but minutes from now, hours from now – even days or weeks ahead.
You now have complete visibility from a previously impossible vantage point. You can precisely predict resourcing issues, resolve problems before they occur, and make data-driven decisions.
- Machine learning capabilities
- Customisable dashboards
- Data security
- Accurate forecasting capabilities
- Transformed resource management
- Constantly learning and improving as data grows
cranmore's transport services
Cranmore provides expansive services for transport providers. From innovative AI-enabled innovation, to award-winning managed services, and unrivalled Discovery expertise.
Cranmore can help your organisation achieve AI-enabled transformation, aligned with best practice in transport projects.
Offering sophisticated AI that achieves practical results, Cranmore can help you build an AI capability fit for the future.
Our award-winning managed digital services are helping transport providers achieve industry-leading results. From field apps and portals to CRMs, cloud platforms and app modernisation.
We are a trusted partner to transport providers throughout the UK, specialising in field apps, portals, legacy system migrations, Microsoft Dynamics, and Power Platform, as well as AWS cloud systems.
Our strategic consulting expertise has helped transport providers achieve outstanding outcomes. Our unrivalled, full-cycle capability across architecture, development, UX, PM, and testing provides holistic insights.
We are a leader in the collaborative discovery process, with proven transport experience.
Speak to Cranmore today to arrange a demo or find out more about our work within UK transport.