Specialisms
SOFTWARE SUCCESS FOR TRANSPORT
Cranmore is helping transport providers across the UK achieve revenue growth, improve customer and staff experiences, and achieve operational efficiency.
Learn how our work helps rail providers achieve software success, bringing a complete understanding of both compliance requirements and the complexities of logistics management.
With demonstrable experience in delivering transformative solutions, Cranmore guarantees to provide lasting positive change for your organisation.
Speak to Cranmore today to arrange a demo or find out more about our work within UK transport.
how we help Transport achieve success
Our transport customers are already reporting clear ROI, with improved Net Promoter Scores as a result of our technologies.
Our front-line and management apps reduce cost to serve and create opportunities for increasing ancillary revenue.
Meanwhile, our data solutions and digital twins offer the opportunity for seismic transformation, creating powerful single-customer views, breaking down data silos, and easing regulatory burdens.
Our transport experience
Front-line apps
Cranmore’s field-ready frontline apps provide long-term resilience and performance. With bespoke functionality for how your organisation works, we can integrate seamlessly with your systems and third-party providers.
Each app undergoes detailed user testing, optimising for rapid adoption by considering the needs, work patterns, and priorities of staff.
Case Study:
Frontline ‘book on & book off’ apps
These apps provide staff (including hosts and caterers) with the ability to remotely log when they arrive and leave their shifts.
A key advantage is aligning payroll with shift patterns. It ensures both overtime and lateness is accurately monitored. The app saves countless hours of composing, sending, and reading attendance emails by staff. And it removes the opportunity for fraudulent claims.
- Visibility over attendance and lateness
- Payroll automatically and accurately aligned with true attendance
- Support for various leave types (e.g. training days)
- Streamlined overtime logging without complex email trails
- App prepopulates with key information (e.g. train delays)
- Bespoke API integration with Tracsis and other systems
- In-app visibility over reservations: numbers alighting / boarding first class or standard (for example) to predict required staffing, catering etc.
- In-app instant calls to other staff and managers
- Compatible with both iOS and Android devices
Management apps for transport
Cranmore’s transport management apps are in operation throughout the UK, providing key insights for managers.
Integrating with frontline apps, it provides oversight of ‘booking on / booking off’ patterns.
With access controls and dashboards, managers have full oversight, improving planning, resource allocation, efficiency, and customer experiences.
Our transport experience
These tailored portals deliver complete visibility for back-office teams.
Roster Clerk Portals offer specific functionality for transport providers and integrate seamlessly with field apps.
Data populated by the apps can be displayed on customisable dashboards, giving back-office staff total visibility over operations.
Field-apps can automatically generate payroll reports, eliminating unnecessary admin tasks. Simultaneously, errors are reduced and new analytics capabilities are unlocked.
Payroll staff, meanwhile, gain oversight and control capabilities, such as to accept or reject entries and query anomalies.
- Custom dashboards
- Entry validation tools
- Anomaly querying
- Oversight tools for payroll teams
Colleague-facing apps
UK transport is also using Cranmore’s advanced colleague-facing apps to improve customer experiences.
These apps empower staff with real time insights on disruption, pricing and more, ensuring every team member is an expert.
Hugely popular with staff and customers, these apps offer a wealth of functionality, instantly driving customer satisfaction improvements, delivering NPS improvements, and rallying staff morale.
- Live departure and arrival times
- Eliminating stressful customer interactions caused by information paucity.
- ‘Best route’ generation, including transfers and costs, empowering staff with up-to-date knowledge to advise customers accurately
- Updates on delays and cancellations, along with a reason for the disruption, ensuring staff present as professional and informed
- Station specific updates, such as issues with accessibility equipment (e.g. lift out of order, or ongoing incident)
- In-app chat bot for staff to make live enquiries on customer’s behalf
UK transport is also using Cranmore’s advanced colleague-facing apps to improve customer experiences.
These apps empower staff with real time insights on disruption, pricing and more, ensuring every team member is an expert.
Hugely popular with staff and customers, these apps offer a wealth of functionality, instantly driving customer satisfaction improvements, delivering NPS improvements, and rallying staff morale.
- Live departure and arrival times
- Eliminating stressful customer interactions caused by information paucity.
- ‘Best route’ generation, including transfers and costs, empowering staff with up-to-date knowledge to advise customers accurately
- Updates on delays and cancellations, along with a reason for the disruption, ensuring staff present as professional and informed
- Station specific updates, such as issues with accessibility equipment (e.g. lift out of order, or ongoing incident)
- In-app chat bot for staff to make live enquiries on customer’s behalf
Data solutions for transport
Cranmore builds powerful back-office systems for operational insight and agility, with bespoke integrations and functionality.
- App modernisation
- Cloud storage solutions
- Digital identity systems
- Case management systems
- CRM systems
- Powerful custom software
Cranmore builds powerful back-office systems for operational insight and agility, with bespoke integrations and functionality.
- App modernisation
- Cloud storage solutions
- Digital identity systems
- Case management systems
- CRM systems
- Powerful custom software
Digital twins for transport
Organisations dealing with complex logistics, such as transport providers, are increasingly seeking digital twin technologies.
Providing a virtual representation of your resources, the technology offers unprecedented insights and efficiency opportunities.
Cranmore’s digital twin systems are equipped with machine learning capabilities delivering hyper-accurate forecasts.
Not only will you have a complete view of your resources now, but minutes from now, hours from now – even days or weeks ahead.
You now have complete visibility from a previously impossible vantage point. You can precisely predict resourcing issues, resolve problems before they occur, and make data-driven decisions.
- Machine learning capabilities
- Customisable dashboards
- Data security
- Accurate forecasting capabilities
- Transformed resource management
- Constantly learning and improving as data grows
Organisations dealing with complex logistics, such as transport providers, are increasingly seeking digital twin technologies.
Providing a virtual representation of your resources, the technology offers unprecedented insights and efficiency opportunities.
Cranmore’s digital twin systems are equipped with machine learning capabilities delivering hyper-accurate forecasts.
Not only will you have a complete view of your resources now, but minutes from now, hours from now – even days or weeks ahead.
You now have complete visibility from a previously impossible vantage point. You can precisely predict resourcing issues, resolve problems before they occur, and make data-driven decisions.
- Machine learning capabilities
- Customisable dashboards
- Data security
- Accurate forecasting capabilities
- Transformed resource management
- Constantly learning and improving as data grows
End-to-end delivery
From Discovery to development, testing, deployment and support, Cranmore offers our transport partners full-cycle delivery. Meanwhile, our ASSURED Agile process provides assurance, transparency, and collaboration to ensure your requirements are met or exceeded.
From Discovery to development, testing, deployment and support, Cranmore offers our utilities partners full-cycle delivery. Meanwhile, our ASSURED Agile process provides assurance, transparency, and collaboration to ensure your requirements are met or exceeded.
Discoveries for transport providers
It all starts with a Discovery.
Cranmore provides rigorous, diligent Discovery services for transport providers throughout the UK.
Providing granular analysis of your organisation’s current processes, we collaborate with you to build a completely bespoke product vision and backlog for your future capability.
It all starts with a Discovery.
Cranmore provides rigorous, diligent Discovery services for transport providers throughout the UK.
Providing granular analysis of your organisation’s current processes, we collaborate with you to build a completely bespoke product vision and backlog for your future capability.
Speak to Cranmore today to arrange a demo or find out more about our work within UK transport.